FAQ

You can easily adjust your Screenmate monitor to your liking using the buttons on the side of the screen. Pressing the menu button brings up the settings menu, where you can adjust various options.

In this menu, you can set brightness, contrast, color settings and picture mode, among others, so that the screen fits your preferences perfectly.

Use the navigation buttons to scroll through the menu and adjust the settings to your ideal view. This way, you get the most out of your Screenmate and ensure an enjoyable viewing experience, all tailored to your needs.

Screenmate is compatible with virtually all laptops running Windows, macOS or Linux, as long as the device has the appropriate connectors. In addition, models with a separate screen can also be paired with a smartphone, iPad, tablet or gaming console.

Both the One Cable variant and the Panorama model require a one-time driver installation. All of our other models work immediately, without additional software.

All necessary cables are included with each Screenmate. We recommend using only the original cables, as alternative cables often do not provide the correct power supply, this can lead to malfunctions or reduced operation. In addition, most models come with a protective case or carrying case so you can safely and easily carry your Screenmate with you.

A manual is included with each Screenmate. This contains clear instructions on how to connect the device and adjust image settings.

Yes, we offer technical support after purchase! If you need help connecting your Screenmate, we're here for you. Click here for our contact page.

Shipping for your Screenmate is completely free. Once your order is placed, we make sure it is processed and shipped as soon as possible. Delivery time is 1-2 business days in the Netherlands, so you can get started with your new monitor as soon as possible. As soon as your order is shipped, you will receive a track and trace link to follow the delivery.

Yes, in many cases you can claim a Screenmate through your home office budget or work expense plan. Follow these steps to get your purchase reimbursed by your employer:

Step 1: Check the arrangement with your employer

• Check with your employer, HR or IT department to see if there is a home office budget or allowance available for home office supplies.
• Check what conditions apply, such as the maximum budget and which products are reimbursed.

Step 2: Choose the right Screenmate monitor

• Choose the monitor that best suits your work style and needs.
• If necessary, we can help with advice on the right monitor for your specific work situation, schedule a consultation via this link.

Step 3: Order and request a business invoice

• Place your order on our website or through an approved supplier.
• When ordering, be sure to choose a business invoice in your employer's name, if required for claims.

Step 4: Submit your claim

• Submit the invoice to your employer according to the internal claim procedure.
• In some cases, your employer may arrange payment directly, or you may be reimbursed afterwards.

Step 5: Enjoy your new workspace!

• Once your Screenmate monitor is installed, you'll benefit from a more efficient and productive workplace.
• Need help with installation? Our customer service team is happy to help!

Have questions about billing or a specific request from your employer? Contact us and we'll think with you!

With the purchase of a Screenmate you get a 2-year warranty. Should anything go wrong within this period, we will provide an appropriate solution. In addition, we offer lifetime service, so you can always come to us for questions, support or advice, even after the warranty period.

At Screenmate, you get a 2-year warranty. This means that we provide free support within this period for manufacturing defects or defects not caused by misuse.

What is covered by the warranty?

• Defective or non-working screens without visible damage.
• Problems with connections or wiring, if used correctly.
• Factory defects affecting the monitor's operation.

What is not covered by the warranty?

• Damage from falls, bumps or liquids.
• Defects due to misuse or improper connection.

We want you to be 100% satisfied with your purchase. That's why we offer the option of returning your order free of charge. If the product is not quite what you were looking for, no problem! You can easily return it without any extra costs.