Screenmate Return Service

Sign up for the "
" return .

Once you've completed the process, we'll review your request. We'll then email you the prepaid PostNL shipping label.

Screenmate pays

Your return label is completely free.

Processed within 5 business days

After we receive your return.

  1. 1Order
  2. 2Your return
  3. 3Confirm
Find an OrderStep 1 of 3

Find your order.

Please use the order number and email address from your order confirmation.

Usually starts with SM- or #.

Use the address you used to place your order.

Your information will be used solely for your return request.

Order —

What would you like to return?

Select the product and let us know why you're returning it.

Loading order dateOrder found

PostNL uses this for returns.

Address for the PostNL return label

We've already filled in the shipping address for your order. Please update it if you're shipping the package from a different address.

Would you like to exchange the product?Please mark the item as a return here, and then place a new order for the product you want. You don’t have to wait for your return to be processed.
View our product selection →
How would you like to receive the purchase amount?

Almost done

Check your return.

Once we receive your confirmation, we'll review your return request. As soon as the request is approved, we'll email you the prepaid PostNL return label.

Order—
Product—
Reason—
Address for label—
RefundOriginal payment method
PostNL labelAfter verification via email

Request Received · —

Success. We're reviewing your request.

We have received your return request and are reviewing the details. Once it is approved, we will email you the prepaid PostNL return label from support@screenmate.com. To be sure, please also check your spam folder.

PostNL shipping label will be sent via emailWe'll send it to the email address associated with your order
1Pack securelyPreferably use the original packaging.
2Open our emailAfter verification, we’ll send you the prepaid PostNL shipping label.
3Drop offStick the label on the package and keep the shipping receipt.
Having trouble?Contact us

Returned in good condition.

Please use the original packaging if possible and include the corresponding accessories.

Label via email.

We will review your request and then send you the prepaid PostNL shipping label.

Would you rather exchange it?

Return your product and order the model you want yourself. You don't have to wait.